Cinemark Job Application – Theatre Team Member

Job Description:

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, etc. This individual enforces movie studio and theatre admission policies. Knowing that great tasting snacks complements the moviegoing experience, a Team Member strives to ensure the highest quality in everything served. Being familiar with the operation, this individual will answer guest questions and makes them feel comfortable, while ensuring a quality listening and viewing experience. Team Members may be asked to work cross functionally as an Usher, Box Office Cashier or Concessionist as staffing needs require. Team Members must be able to perform the essential job functions of these positions.

Job Responsibilities:

  • Responds to phone calls and questions from Guests in a professional and quality customer service manner
  • Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
  • Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
  • Consistently wipe down and sanitize Employee high-contact areas within our auditoriums and restrooms such as non-food surface areas, entry door handles, handrails, armrests, cupholders, seating, recliner trays, and recliner operation buttons, sink faucets, fixture flush handles, soap dispensing unit buttons, partition handles and locking mechanisms, baby changing stations, etc
  • Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
  • Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
  • Verifies tickets at podium and directs Guests to an auditorium
  • Greets Guests with a smile in a timely and professional manner
  • Voids passes, coupons, and discount tickets after the transaction has finished and processes any refunds when necessary with the required forms
  • Properly utilizes Personal Protective Equipment while completing position-specific tasks
  • Operates Cinemark’s POS system for all transactions completed on assigned register, including proper cash balancing, distributing correct inventory and tickets associated with each sale, properly logging off when away from register, reporting any concerns to management (including unauthorized use of assigned register), etc.
  • Prepares food and properly operates cooking, warming, and popping equipment

Job Requirements:

  • Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
  • Accurate cash handling and basic math skills
  • Responds with a sense of urgency
  • Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities.
  • Must be able to effectively and regularly converse in and comprehend English
  • Requires regular and consistent attendance
  • Ability to take and follow direction
  • Must be at least 16 years of age
  • Has an energetic and friendly attitude during each shift
  • Availability to work flexible hours which include evenings, weekends, and holidays
  • Ability to work in a team environment and independently
  • Provides excellent Guest service

Job Details:

Company:  Cinemark

Vacancy Type:  Full Time

Job Location: Brownsville, TX, US

Application Deadline: N/A

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