Job Description: The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s products and services. Job Responsibilities: Drive organizational change through innovation and process improvement, eliminating friction points for team Achieve team performance excellence to ensure high quality and high volume productivity Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Lead and develop a team of 15-25 care professionals and ensure they consistently meet performance metrics and provide effective customer service to Citi’s clients Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc. Create and execute realistic action steps and timelines for the team with a strict attention to details and performance Job Requirements: Effective written and verbal communication Influencing and relationship management skills Proficient with Microsoft Office Bachelor's/University degree or equivalent experience 2-5 years of relevant experience in a Customer Service role Proficient project management skills Job Details: Company: Citi Vacancy Type: Full Time Job Location: San Antonia, TX, US Application Deadline: N/A Apply Here vacancyoptions.com
Latest Job Vacancies in the USA, UK and Worldwide
