Comcast Employment – Sr. Analyst, Supply Chain Operations

Job Description:

Responsible for a variety of programs involving business reengineering efforts that support our operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define our current processes that support the Marketing, Provisioning, Customer Care and Technical Operations and to define the future state that will be enabled through technology. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Responsibilities:

  • Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
  • Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations.
  • Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
  • Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
  • Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices.
  • Ability to perform root cause analyses and implement corrective actions.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Create, maintain, and analyze key vendor performance metrics across multiple facilities.
  • Manage small performance improvement projects to increase production quality & capacity.
  • Effectively communicate all project timelines, deliverables, and risks associated with the stand-up and deployment of the operation.
  • Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.
  • Develops scalable processes to support and benefit the Company’s architecture vision.
  • Deconstructs technical concepts and metrics to facilitate process development.

Job Requirements:

  • Win as a team – make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what’s right for each other, our customers, investors and our communities.
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Job Details:

Company:  Comcast

Vacancy Type:  Full Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

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