Dairy Queen Employment – Operations Consultant

Job Description:

We have an exciting opportunity for an Operations Consultant home based in Indianapolis, Indiana. The Operations Consultant will provide project management for newly approved locations throughout North America, manage the process of opening new locations, provide supervision through on-site visits and effective post-opening consulting. Utilize knowledge of restaurant operations and staff resources to provide counsel, advice and assistance to franchisee owners/operators, to positively impact and improve their sales, profits, operating standards and operating systems, while maintaining or exceeding customer expectations. Facilitate the maximizing of the sales and profits of these new restaurants through operations excellence, thereby increasing the opportunity for additional development of restaurants and the profitability of American Dairy Queen. Protect_Dairy Queen_ brand and respective trademarks.

Job Responsibilities:

• Functions as project manager of newly approved locations and provides leadership and direction to cross-functional teams, both pre- and post-opening, for the development and on-going operation of successful restaurants to achieve the targeted operational and financial key performance indicators while in the assigned district.
• Ensure necessary initiatives are taken on a timely basis so that goals are accomplished in the areas of product quality, food safety, quality of service, speed of service, employee morale, productivity and profitability. Anticipate problems and develop workable solutions. Effectiveness will be measured by your ability to create economic value.
• Evaluate restaurant facilities and operations via company provided measures. Provide recommendations and consulting that will positively effect overall operations, sales and profitability.
• Possess ability to interpret and consult to restaurant equipment layout designs to drive efficiency and compliance with company guidelines.
• Become an expert in the training, troubleshooting and operation of all restaurant equipment.
• Monitor franchisees training process. Ensure brand integrity is/will be maintained and training schedules comply with franchise agreements.
• Ensure that each location has the correct number of certified managers as per that locations franchise agreement.
• Train and implement the utilization of the PRIDE operating systems and routines to ensure franchisee compliance with ADQs operations policies and procedures using learning management systems and brand standards materials. Maintain consistent performance standards among franchisees within the assigned district.
• Provide business consulting services to recently opened locations within the assigned district. Prepare and analyze statistical data relating to the restaurant opening for the purpose of improving restaurant operations including sales and profitability key performance indicators.
• Plan, organize, direct and control the activities for new restaurants as assigned from time of approval until the goals established in the transfer criteria are met and/or exceeded and the restaurant is transferred to the Operations Division.

Job Requirements:

• Ability to stand on tile and concrete floors for up to 14 hours per day during a restaurant opening.
• Able to use all restaurant equipment, including broilers, fryers, soft serve machines, and blending machines.
• Air and car travel for store openings in duration of one to two weeks, up to thirty (30) weeks per year. Such travel is essential to the position and the frequency will be dictated by the needs of the business.
• Ability to bend, kneel and/or extend arms over head as needed for restaurant operations work.
• Ability to drive an automobile for store openings. Valid drivers license and clean driving record is required. May require sitting in vehicle up to 6 hours per day.
• Ability to work on holidays, evenings and weekends, as necessary to meet project deadlines.

Job Details:

Company:  Dairy Queen

Vacancy Type:  Full Time

Job Location: Indianapolis, IN, US

Application Deadline: N/A

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