Job Description: In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A Shift Leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation. Job Responsibilities: Assist in the management of specific areas of restaurant during scheduled shifts. Responsible for timely and accurate completion of all cash accountability reports on assigned shifts. Perform other duties and responsibilities as requested by the management team. Ensures guest service in all areas meets applicable standards for quality, value and cleanliness. May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team. Informs immediate supervision promptly of all problems or unusual matters of significance. Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints. Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods. Conduct orientation, training and evaluation of crew members in all functional areas. Assist hourly employees at the point of sale in the execution of product promotions. Able to perform the duties of all other non-management positions. Supervise the operation of specific areas of the restaurant, providing direction and leadership to crew members, in accordance with established standards, policies and procedures. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness. Job Details: Company: Dairy Queen Vacancy Type: Full Time Job Location: Portland, OR, US Application Deadline: N/A Apply Here vacancyoptions.com
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