Delta Airlines Application – Department Manager

Job Description:

Department Managers are responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations.

Job Responsibilities:

  • Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and well-being.
  • Partner with Corporate Real Estate to develop and execute facility programs including engagement of design consultants and construction teams.
  • Ensures a smooth,safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand.
  • Promotes and upholds the Delta culture visible leadership – individual and group and verbal as well as written communication – in order to promote Delta corporate goals and workplace initiatives.
  • Manage costs and execute on budget targets throughout the year to ensure company financial objectives are met.
  • Models Delta’s vision and values while maintaining and improving methods of communication with your team.
  • Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints.
  • Research, develop, and propose changes, refinements, or evolutions to your department as part of Delta’s broader evolution strategy with a vision to create high-end hospitality environments.
  • Develop business cases to support station projects and communicate benefits both financial and experiential.
  • Responsible for ensuring that department goals are met or exceeded.
  • Accountable for all internal and external regulatory matters.Serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Delta’s outside contractors/business partners.

Job Requirements:

  • Bachelor’s Degree in business management or related fields or 5 plus years of relevant experience.
  • Multi-tasking skills with the ability to make quick, prudent decisions.
  • A minimum 3 years’ experience in leadership positions.
  • Consistently makes safety and security, of self and others, the priority.
  • Embraces diverse people, thinking and styles
  • 5 years’ experience in leadership positions is preferred.
  • Knowledge of airline or hospitality industry operations is strongly preferred.
  • High standards of performance for self and others with ability to guide others in adhering to these standards.
  • Previous experience managing Above Wing and/or Below Wing operations is a plus.
  • Should have a thorough knowledge of Delta operational procedures and policies.
  • Able to identify, evaluate and refine functional results to improve the customer experience and operational performance.
  • Possess initiative,a high tolerance for stress, and the ability to solve complex problems.
  • Flexibility and personal stamina are requires in order to sustain long working hours in a constantly changing environment.
  • (If transferring internally) Must be performing satisfactorily in present position.
  • Able to travel as necessary.
  • High school diploma, GED or High School Equivalency.
  • Strong organizational skills.
  • Previous experience navigating a matrixed environment is a plus.

Job Details:

Company:  Delta Air Lines

Vacancy Type:  Full Time

Job Location: Memphis, TN, US

Application Deadline: N/A

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