Delta Careers – Field Director, Airport Operations

Job Description:

Airport Customer Service/Cargo Operations is seeking individuals who have operational experience, proven leadership skills, and possess a high level of accountability for achieving operational results. In this role, you should be able to lead a diverse group of leaders and front-line employees in support of 24/7 operations. In addition, you should have the ability to work effectively at all levels of the organization. This role will require significant travel supporting Mountain West region. The role can be located throughout the region.

Job Responsibilities:

  • Leads through demonstration of Delta’s core values as outlined in Rules of the Road
  • Responsible for strategic and tactical execution of customer service operations within the region including implementation of safety initiatives, on-time operational performance, customer service initiatives and programs, baggage services initiatives, IROP management and recovery plans along with other strategic initiatives
  • Ensures a smooth, safe and secure operation while modeling Delta’s vision and values
  • Demonstrated experience in conflict resolution and finding common ground in order to obtain cooperation from others
  • Cultivates an environment of positive employee relations
  • Responsible for all environmental and EPA standards, regulations and compliance requirements
  • Position develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being, in alignment with corresponding operational and financial objectives of the business
  • Demonstrated experience in continuous improvement
  • Maintains and partners with contractual agencies, cabin services, and security, wheelchair and skycap services
  • Responsible for development and execution of both operating and capital plans and for achieving corresponding financial objectives
  • Oversees and coordinates the daily and long term efforts of Delta Connection and Sky Team partners
  • Builds effective business partnerships with Delta’s outside contractors/business partners
  • Has oversight of non-Delta personnel operations such as contractors/business partners
  • Communicates a compelling view of the organization’s purpose and values in a way that helps others understand the importance and impact of their contributions; advocates for others
  • Should be highly motivated and customer service oriented
  • Works with team members to develop specific behaviors, skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities
  • Develops annual strategy plans for revenue targets, OJI improvements, productivity measurements, team building and succession planning
  • Represents Delta in the community (government, non-profit agencies, fund raising initiatives)
  • Maintains and establishes cross-divisional partnerships to achieve key performance targets

Job Requirements:

  • Must be performing satisfactorily in present position
  • Consistently makes safety and security of self and others the priority
  • Demonstrated experience and knowledge of aircraft operations (ramp operations, baggage handling, passenger service, IROP management and aircraft performance)
  • Demonstrated ability to communicate effectively at all levels of the organization using a variety of tools including Microsoft Word, PowerPoint, and Excel
  • Excellent critical thinking and decision making capabilities
  • Embraces diverse people, thinking, and styles
  • High school education or GED equivalent
  • Extensive leadership experience in Airport Customer Service line operations or equivalent experience
  • Bachelor’s degree and/or 5+ years of relevant experience
  • Ability to anticipate roadblocks and plan appropriately to mitigate risks

Job Details:

Company:  Delta Air Lines

Vacancy Type:  Full Time

Job Location: Salt Lake, City UT, US

Application Deadline: N/A

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