Dish Network Application – Field Operations Supervisor

Job Description:

The Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.

As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement.

Job Responsibilities:

  • Training existing Installers/Technicians on changing processes, procedures and technologies;
  • Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards;
  • Supporting new employees through training and future development;
  • Demonstrating and coaching behaviors that ensure quality customer service;
  • Managing fleet-related processes including vehicle maintenance and upkeep;
  • Monitoring and coaching to improve team and individual performance;
  • Addressing escalated customer and/or employee issues.

Job Requirements:

  • Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports;
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports;
  • Willingness to work flexible hours, including weekends;
  • Ability to write reports and correspondence. Excellent presentation, facilitation and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, working in small spaces and/or various heights, work in all climates and safely operate a motor vehicle.
  • High School diploma, college degree preferred but not required;
  • A strong competency in leading, developing, mentoring, and coaching;

Job Details:

Company:  DISH Network

Vacancy Type:  Full Time

Job Location: Savannah, GA, US

Application Deadline: N/A

Apply Here

vacancyoptions.com