Job Description: Disney’s Resort Sales Associate creates a magical experience for our Guests before they arrived for their Walt Disney World® Resort vacation and continues that magical experience during there stay. The Disney’s Resort Sales Associate are responsible for vacation planning, utilizing sales techniques, deploying guest service skills, and attention to detail. The Resort Sales Associate is an hourly position with an incentive program based on performance, conversation rates, and average handling time metrics. The Disney’s Resort Sales Associate position is a high-volume inbound contact center located in Tampa, FL. Job Responsibilities: Build and maintain relationships with Guests and Cast Members from all lines of business Provide exemplary guest service when problems arise. Find solutions for those problems, giving our guests and cast top-notch service Disney is known for Maintain & meet required departmental metric expectations including sales and performance goals Complete all required Company trainings and compliance courses as assigned Passion & knowledge of Disney Products Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required Utilize sales techniques to meet sales goals in bookings, along with modifying and canceling Walt Disney World® Resort packages Provide comprehensive information about parks, resorts and other Walt Disney World® Resort amenities Job Requirements: Grammar Fluency and Professional email etiquette Minimum of three (3) years of Travel Agency in a sales service-oriented environment Computer proficiency within a Microsoft Windows environment Navigate between multiple and concurrent computer applications Minimum one (1) year of sales & service experience in a high volume environment Strong written, verbal and interpersonal communications skills Sales & closing skills and the ability to overcome objections Bilingual Job Details: Company: Disney Vacancy Type: Full Time Job Location: Tampa, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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