Job Description: As the Customer Support Representative, you’ll handle customer concerns (phone, email, USPS mail) in a speedy and accurate way. We’ll need you to be creative, flexible and of course, passionate about the Domino’s brand. We have full-time openings available. Job Responsibilities: Show empathy for customer concerns Make customer appropriate decisions on reimbursement when necessary Keep abreast of all policy, procedure and product changes Provide feedback for system enhancements, letters, processes, etc. Participate in team meetings/refresher training Respond to customers over the phone, via e-mail or USPS mail in a professional manner Process customer cases using customer relationship management system Perform data input in an accurate manner and within service levels Execute outbound calls to stores/customers for resolution of issue Job Requirements: Ability to effectively deal with difficult and high stress situations Creative problem-solving skills / quick thinking / practicality / decision making skills Flexibility / adaptability/ patience / high tolerance Time management / multi-tasking / organization Attention to detail Ability to handle high volume calls/emails Ability to talk while typing (talk-type documentation) Must be able to work 3:00 pm – 12:00 am as a starting shift Bachelor’s degree preferred or equivalent work experience Customer service experience a plus (interpersonal / caring/ listening / sincere concern for customer) Proficient with computers and standard software packages (Word, Excel) Excellent oral and written communication skills Job Details: Company: Domino's Vacancy Type: Full Time Job Location: Salt Lake City, UT, US Application Deadline: N/A Apply Here vacancyoptions.com
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