Door Dash Careers – Instructional Designer

Website DoorDash

Job Description:

We’re looking for a Support Operations Instructional Designer to create new and continuing training materials for employees and our partners across the company.

What is Support Ops? Support Ops is a passionate team that works to provide top-notch escalated support to DoorDash Customers, Merchants, and Dashers whose deliveries have gone awry. The Training Team enables support agents to feel confident in the solutions they provide to customers through new hire and continued education. We aim to be 1% better every day!

Job Responsibilities:

  • Use slide decks, videos, infographics, games, interactive learning, and blended approaches
  • Help manage work streams with the ADDIE model of training development
  • Design, update, and improve upon new hire and refresher materials using an LMS, Google Suite, and Adobe Creative Cloud, and Articulate 360
  • Identify gaps in training materials and tailor adult learning solutions to content and appropriate audiences
  • Develop expertise in how DoorDash’s processes and resources work
  • Seek new ways to develop content that’s simple and engaging
  • Use your knowledge of processes across the Support Ops team to help managers implement them
  • Use feedback mechanisms with Requestors, Trainers, Learning Consultants, and other IDs to make targeted improvement to training programs and content
  • Partner with teammates to create live and online training materials
  • Put together a learning experience for learner-led content and materials

Job Requirements:

  • You have a One Team One Fight mentality
  • Bachelor’s degree in Instructional Design/Technology, Education, English, or related field.
  • You are a writer who is whittling complex ideas down to be concise with an eye for design
  • You are a sponge, absorbing the knowledge of experts in diverse processes across Support Ops, and instilling them into concise and training materials
  • You have high bandwidth and no problem juggling multiple tasks at once
  • You love helping people and are passionate about education
  • 4+ years of recent experience developing training programs and course materials, especially using Adobe CC on Mac OS.
  • You seek development opportunities within the field of Instructional Design and excel with learning progressive trends in the industry
  • You show creativity
  • You are not interested in the status quo. You love thinking about new opportunities or process improvement potential

Job Details:

Company:  DoorDash

Vacancy Type:  Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

Apply Here

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