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Website Estée Lauder
Job Description:
The Keyholder will perform the daily operations of the free-standing store (FSS) as directed by the Store Manager. Execute strategies to drive sales, improve consumer experience, increase profitability, follow brand policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
Ensure customer needs are met, to brand standards/ immersive of brand experience. Ensure complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability.
They will support their location and colleagues in conjunction with the Manager and will motivate the team on the sales floor to achieve sales, service, and productivity goals.
Job Responsibilities:
- Adopt and adhere to policies & procedures set-forth by “The Company”
- Develop good working relationships with Brand leaders, COE staffs, and POS teams.
- Ensure high standards for consumer experience.
- Demonstrates solid understanding of sales, product knowledge, events, operations, retail market and beauty industry to keep business and team moving forward by capturing consumer insights/sales trends/traffic patterns and using learnings to influence planning optimization.
- Assist in maximizing selling staff’s productivity through hour utilization, schedule optimization, and goal management.
- Assist the Manager in proactively managing inventory investments (accountabilities, receiving, cycle counts, reconciliation, loss prevention) and identify inventory/stock issues that may inhibit business.
- Leverage training knowledge to drive sales
- Assist the Manager with aspects of visual merchandising and elements in the environment, including implementing visual directives, maintaining impeccable visual standards for all product on counter, both on sales floor and back of house, and elevating the customer experience.
- Execute expectations to drive sales, provide excellent consumer experience and meet and/or exceed sales and services goals.
- Leverage clienteling/CRM (Customer Relationship Management) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales
- Lead delivery of high-touch customer service philosophy of EL companies and Consumer Experience Standards of Brand
- Respond to customer complaints and concerns in a timely manner.
- Maintain awareness of consumer trends in the retail industry and have full knowledge understanding forthcoming consumer initiatives.
Job Requirements:
- Solid understanding of product knowledge, events, operations, retail culture and cosmetic industry
- Retail store operations experience including inventory and POS hardware and platforms
- Ability to communicate effectively.
- Ability to see problems and develop action plans to get past them (inventory/stock issues, logistical issues related to events, etc.)
- The ability to Be the Best and deliver the highest quality service levels in the beauty market
- Understanding of the current beauty trends and ability to leverage those insights to drive sales
- Ability to work in a fast-paced collaborative environment.
- Proven ability to meet and exceed personal sales targets while motivating/enabling others to achieve their sales targets
- 0-1 years in retail industry and 0-1 years’ management experience in retail POS stores/counters preferably Beauty industry
- Ability to work retail hours including days, nights, weekends, holidays, and special events.
Job Details:
Company: Estée Lauder
Vacancy Type: Full Time
Job Location: Charlotte, NC
Application Deadline: N/A
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