Farmers Insurance Careers – Office Claims Representative

Job Description:

Investigates, determines responsibility, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required.

Job Responsibilities:

Conducts office investigation on assigned cases, confirms coverage, determines responsibility, establishes damages, reports status, and negotiates settlement (has authority to make payment of assigned claims within prescribed limits). Adjusts all types of claims. Reviews documentation on damaged vehicles, and determines claims related damage. Reviews and adjusts estimates provided on the cost of repair or replacement of damaged or vehicles. May create damage estimate to establish the claim payment. Determines and reports on subrogation potential. Refers potential salvage vehicles, personal property, and miscellaneous salvage recovery to the Salvage COE. Reports theft, fraud, and arson losses as required to federal, state and industry agencies. Performs most duties on an individual basis, and work has a direct bearing on Management results. Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times. Telephone and electronic communications are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.

Job Requirements:

• Successful completion of the Office Claims Representative Certification process required, including all prerequisites and exams. External candidates have 6 months from the date of hire to complete the process, and should have a minimum of 12 months prior claims experience.
• High school diploma or equivalent required. Bachelor’s degree preferred.
• Communication Personal Computer Literate Bondable

Job Details:

Company:  Farmers Insurance

Vacancy Type:  Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

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