Farmers Insurance Employment – Auto Physical Damage Specialist

Website Farmers Insurance

Job Description:

Completes virtual or in-person vehicle inspections on repairable and/or total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities. Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case by case basis. Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates, Total Loss Express, Fire, Theft & Vandalism, diminution of value and other than auto property damage claims. Provides excellent service to internal and external customers.

Job Responsibilities:

  • Effectively collaborates with claim owners, defense counsel, SIU and independent adjusters for customer interaction and resolution strategy.
  • Inspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage.
  • Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations.
  • Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.
  • Performs other duties as assigned.
  • Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace.
  • Completes vehicle total loss valuations. Explains total loss process and settles total loss claims.
  • Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.
  • Completes auto repair estimates or adjusts repair facility estimates.
  • Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs.
  • Manages repair process and adjusts auto repair supplements Field CR’s will be required to make critical decisions on repair vs replace in addition to total vs repair at all times. Issues payments on site when appropriate.

Job Requirements:

  • Advanced knowledge of autobody and mechanical repair/replace operations.
  • Advanced in-person interpersonal and communication skills.
  • Advanced critical thinking skills.
  • Advanced negotiating skills
  • 36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency.
  • Advanced computer and time management skills.
  • Advanced conflict resolution skills.

Job Details:

Company:  Farmers Insurance

Vacancy Type:  Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

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