Job Description: Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience. Job Responsibilities: Reviews problems and communicates with appropriate personnel to obtain information when necessary. Models Farmers core values. Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. Responds to customer inquiries through appropriate mediums. Attains performance level standards as outlined in performance objectives. Performs other duties as assigned Stays current with relevant product(s). Understands and strives to support organization’s overall strategy. Job Requirements: Business Results: Meets individual performance, metrics and goals. Innovation: Identifies and suggests innovative process changes to support business practices. Communication: Above average written and verbal communication skills. Job Knowledge: Intermediate billing, underwriting guidelines and policy processing. Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others. High school diploma or equivalent required. Bachelor's degree preferred. Critical Thinking Advanced conflict resolution skills Consistently meeting or exceeding performance measurement goals Job Details: Company: Farmers Insurance Vacancy Type: Full Time Job Location: Kansas City, MO, US Application Deadline: N/A Apply Here vacancyoptions.com
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