Farmers Employment – Customer Service Representative

Job Description:

Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience.

Job Responsibilities:

• Reviews problems and communicates with appropriate personnel to obtain information when necessary.
• Models Farmers core values.
• Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
• Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
• Responds to customer inquiries through appropriate mediums.
• Attains performance level standards as outlined in performance objectives.
• Performs other duties as assigned
• Stays current with relevant product(s).
• Understands and strives to support organization’s overall strategy.

Job Requirements:

• Business Results: Meets individual performance, metrics and goals.
• Innovation: Identifies and suggests innovative process changes to support business practices.
• Communication: Above average written and verbal communication skills.
• Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
• Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Critical Thinking
• Advanced conflict resolution skills
• Consistently meeting or exceeding performance measurement goals

Job Details:

Company:  Farmers Insurance

Vacancy Type:  Full Time

Job Location: Kansas City, MO, US

Application Deadline: N/A

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