Food Lion Jobs – Customer Lead

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Job Responsibilities:

• Maintain alertness and call for assistance when needed to service customers per service standards
• Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Report any register malfunction to the Customer Service Manager or MOD
• Is courteous and helpful to other associates
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and re-stocks cigarette drawers at each check lane
• Ensure work station and front end area of the store has a neat and clean presentation
• Make every attempt to maintain accurate cash control
• Check the bottom of every cart and under all baby seats for items before completing an order
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Follow correct bagging procedures for the correct use of bags by type
• Greet each customer and uses his or her name whenever possible
• Scan customers’ order and handles the payment transaction, per standard practice
• Identify customers needing assistance and offers to take the customer’s order to their car
• Follow procedures and performs overrides
• Adhere to all company guidelines, policies and standard practices
• Avoid personal conversations with other associates when customers are present
• Successfully complete computer based training (CBT) and training aid courses
• Check prices quickly and accurately
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Notify QA of any cleaning issues or maintenance required on front end
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience

Job Requirements:

• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Effective communication and customer service skills
• Must meet minimum age requirements to perform specific job functions
• High school graduate or equivalent preferred
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Details:

Company:  Food Lion

Vacancy Type:  Part Time

Job Location: High Point, NC, US

Application Deadline: N/A

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