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Website FPL
Job Description:
Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).
Job Responsibilities:
- Assists with agency inquiries and Medical Essential Service Program (MESP)
- Transfers or refers sales leads
- Reports fraudulent conditions to management
- Performs other job-related duties as assigned
- Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
- Handles situations which require adaptation of response
- Identifies
Qualification & Experience:
- High School Grad / GED
- Experience: 0+ years
Job Details:
Company: FPL
Vacancy Type: Full Time
Job Location: Ft. Lauderdale, FL, US
Application Deadline: N/A
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