Geek Squad Careers – Consultation Agent

Job Description:

As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members as needed. Agents display a genuine passion for and strive to resolve consumer electronic challenges.

Job Responsibilities:

• Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
• Monitoring queues and providing accurate status updates to customers.
• Clearly communicate and partner with team members.
• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Providing positive, timely engagements with customers during the check-in and check-out process.

Job Requirements:

• Ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends
• Experience using and learning about customer electronics
• Ability to work successfully as part of a team

Job Details:

Company:  Geek Squad

Vacancy Type:  Full Time

Job Location: Winston-Salem, NC, US

Application Deadline: N/A

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