Grubhub Employment – Technical Support Associate

Job Description:

This role is the main point of contact Grubhub keeps for our campus operations, and as such, performs a critical role in ensuring all merchants in each campus are set up correctly, perform seamlessly and are optimized for performance. From investigating equipment issues to identifying bugs, your curiosity will drive you to excellence in this role.

Job Responsibilities:

  • Hold a critical part in shop deployments from early on the launch, configuration, onboarding and ongoing optimization that are critical to our launches
  • Collaborate with Grubhub Campus partners to troubleshoot equipment and technical issues
  • Identify thematic issues real-time and escalate to appropriate internal teams
  • Document all issues in CRM
  • Make recommendations based on feature requests and bugs reported by users or partners
  • Develop a deep expertise in Grubhub’s Campus dining systems, equipment and operations aspects
  • Create an exceptional, personalized service experience for Grubhub Campus partners

Job Requirements:

  • Flexible schedule, willing to work off hours and weekends
  • Client services oriented
  • Great communicator and able to explain instructions thoroughly
  • 1-2 years of experience in a Technical Support position or degree in a related field

Job Details:

Company:  Grubhub

Vacancy Type:  Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

Apply Here