H and M Careers – Retail Sales Advisor

Job Description:

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success.

Job Responsibilities:

  • Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas
  • Actively process, stock and replenish garments on sales floor and stock room
  • Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals
  • Dusting all counters/hard surfaces, removes all spills, trash and debris from store
  • Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine
  • Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
  • Ensure great garment care to sell the products in their best condition at the right time
  • Keep the fixtures full and tidy regularly throughout the day to maximize sales
  • Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities
  • Maintaining cleanliness of all bathroom facilities on an as needed basis
  • Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:
  • Handle payments and returns
  • Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces

Job Requirements:

  • Ability to multi-task in a fast-paced environment
  • Ability to recognize and execute selling opportunities
  • Ability and willingness to run a cash register
  • Excellent customer service skills
  • High School graduate or equivalent preferred
  • Ability to take initiative to complete tasks and solve problems
  • Ability to climb a ladder and use a step stool
  • Good communication and organizational skills
  • Ability to meet deadlines
  • Ability to lift in excess of 20 pounds
  • 6 months of experience in customer service, preferred
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance

Job Details:

Company: H&M

Vacancy Type:  Full Time

Job Location: Washington, DC, US

Application Deadline: N/A

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