Job Description: The incumbent in this position provides technical and end user training on the following application systems; Gaming, Point of Sale, Property Management Financial Applications, MS Exchange and other installed Application Systems. He/she also will maintain a working knowledge of Microsoft SQL, Microsoft OS, Microsoft Windows Server and Microsoft Office Professional. Job Responsibilities: Resolve user complaints, research issues, answer technical questions; assist the Supervisor Applications in the maintenance of application systems. May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws. Coordinates with Supervisor Applications for user access to application system. Log complaints, determine if applications “can do” and train users to accomplish a requested task. Primarily focused on Level I - II (user, technician) applications support. Creates an atmosphere that induces guests to make Hard Rock Cincinnati Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Maintain confidentiality. File copies prepared per above into maintenance help desk application and official vendor files for future problem tracking and vendor satisfaction use. Identify “quick fix” requirements, utilizing quality assurance and application testing. Maintain security and back-up procedures for application systems. Troubleshoot user problems with application software and hardware. Prepare systems documentation, communicate issues back to level II, IT Management, vendor, support personnel and end users. Ability to work cooperatively with all levels of staff. Assist the Supervisor Applications in the development of instructional programs, conduct training of computer users, in one-on-one and/or classroom settings. Support users with technical advice and problem resolution. Job Requirements: Working knowledge of all Windows operating systems and Microsoft Office products required. Review, comprehend and assimilate reports, information generated on and by the computer and other necessary documentation. Working knowledge of all the PC software at Hard Rock Rocksino Northfield Park and virus detection software. This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. Communicate effectively with outside contacts and all levels of team members. Computer operations experience on IBM mid-range systems, i.e., AS/400 and micro-processor computers preferred. Must successfully pass background check. Must successfully pass drug screening. Working knowledge of telecommunication system is preferred. Must obtain and maintain a valid drivers and all licenses / certifications per Federal, State, and Gaming/Lottery regulations Be flexible to work varying shifts and time schedules as needed. Job Details: Company: Hard Rock International Vacancy Type: Full Time Job Location: Cincinnati, OH, US Application Deadline: N/A Apply Here vacancyoptions.com
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