Hertz Careers – Customer Care Rep

Website Hertz

Job Description:

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Job Responsibilities:

  • Build brand loyalty.
  • Qualify each customer using our company rental requirement guidelines.
  • Focus on providing a clean and safe vehicle, to every customer, every time.
  • Ensure that the return date and time on the rental agreement is accurate.
  • Take ownership of each customer’s service experience by immediately owning and resolving issues.
  • Prepare all rental and return documents accurately and completely.
  • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
  • Utilize company approved sales and service techniques when determining customer wants and needs.
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Welcome each customer with a smile.
  • Be proud of our brand and the role you play in our success.
  • Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
  • Offer optional products to meet customer wants and needs.
  • Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
  • Review all charges at the time of vehicle return.
  • Proudly represent Hertz with your professional appearance, language and behavior.

Job Requirements:

  • Demonstrate professionalism and interpersonal skills
  • Passion for customer service and attention to detail – Goes the extra mile
  • Work in a fast paced environment with a variety of tasks.
  • Proficiency in English
  • Self-motivated to achieve and exceed targeted goals
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
  • Excellent organizational and time management skills
  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Job Details:

Company:  Hertz

Vacancy Type:  Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

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