Hertz Car Rental Jobs – Branch Manager II

Job Description:

The Branch Manager II represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

Job Responsibilities:

• Coach all staff and empower staff to engage in problem resolution and customer relations
• Be active in attending/hosting outside sales meetings or events to promote the company and branch location
• Continue to increase the market penetration of the branch and increase revenue
• Hold weekly staff meetings to keep employees motivated and informed of business operations
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
• Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
• Handle or assist in the resolution of customer service issues
• Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
• Actively participate in the training, coaching, and mentoring of all Branch staff
• Complete performance reviews with all Branch staff discuss strengths and development opportunities
• Ensure a high level of customer service is maintained at or above the area goals
• Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc

Job Requirements:

• Result orientation with demonstrated history of success
• Excellent communication techniques
• Experience in car rental, hospitality, or tourism a plus
• Ability to interface with multi-faceted, cross-functional teams
• Previous management experience in a fast-paced environment
• Financial and business acumen
• Customer service resolution practices
• Strong Time Management skills
• Sales Management/Coaching ability
• Operations Management
• Labor & Employment laws
• Highly organized.
• Customer service aptitude – Ability to address and resolve customer service issues
• Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.

Job Details:

Company:  Hertz

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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