
Website Hertz
Job Description:
The Customer Service Advisor (a.k.a. CSA), TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Customer Service Advisor will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. As a CSA, you will be eligible for bonuses/commission based on upselling, ranging from $0-500 per month! The hourly pay rate is $13 per hour. You will be eligible for health, dental, vision, and all of our fantastic benefits! The required schedule will be Monday-Friday, 9am – 5pm.
Job Responsibilities:
- Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
- Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
- Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
- Ensure optimal operational efficacies to provide customers the best rental car experience
- Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
- Assist customers with various post rental inquiries that involve the rental and billing process
Job Requirements:
- Ability to work in a fast paced environment with a variety of tasks.
- Willing to work outdoors during all weather conditions.
- Excellent communication techniques
- Demonstrate good written and oral communication skills.
- Demonstrate professionalism and interpersonal skills.
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
- Customer service resolution practices
- Previous customer service experience.
- Strong time management and organizational skills are required
- Sales Management/Coaching ability
- Computer literate and detailed orientated.
- Show a high level of ownership, accountability and initiative.
- Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
- Proven experience of working well within a team.
- Assist with special administrative projects when needed.
- Ability to work flexible shifts including weekends and holidays; and work overtime as required.
Job Details:
Company: Hertz
Vacancy Type: Full Time
Job Location: Philadelphia, PA, US
Application Deadline: N/A
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