Hilton Careers – Starbucks Manager

Website Hilton

Job Description:

A Starbucks Manager is responsible for directing and organizing the activities and services of the hotel’s Starbucks Cafe in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Job Responsibilities:

Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
  • Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
  • Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Recruit, interview and train team members
  • Ensure compliance with health, safety, sanitation and alcohol awareness standards
  • Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly

Job Requirements:

  • Hospitality – We’re passionate about delivering exceptional guest experiences.
  • Integrity – We do the right thing, all the time.
  • Leadership – We’re leaders in our industry and in our communities.
  • Teamwork – We’re team players in everything we do.
  • Ownership – We’re the owners of our actions and decisions.
  • Now – We operate with a sense of urgency and discipline

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Honolulu, HI, US

Application Deadline: N/A

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