Hilton Jobs – Guest Service Agent

Website Hilton

Job Description:

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Job Responsibilities:

Specifically, you would be responsible for performing the following tasks to the highest standards

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Job Requirements:

  • Integrity – We do the right thing, all the time.
  • Leadership – We’re leaders in our industry and in our communities.
  • Full knowledge of OnQ PM system, required
  • Ownership – We’re the owners of our actions and decisions.
  • Teamwork – We’re team players in everything we do.
  • Ability to make decisions and provide immediate solutions to guests satisfaction
  • Hospitality – We’re passionate about delivering exceptional guest experiences.
  • Knowledge of relevant touristic areas for customers referral
  • Ability to handle different payment methods and transactions
  • Available to work different shifts and days, including holidays
  • Customer service oriented and positive can do attitude

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Daytona Beach, FL, US

Application Deadline: N/A

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