Holiday Inn Careers – Instant Service Center Attendant

Website Holiday Inn

Job Description:

As theInstant Service Center Attendant,you will answer calls from in-house guest in a timely and professional manner; provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts. Respond to and provide information on hotel services, local attractions, travel directions, etc.

Job Responsibilities:

  • Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Answer phone calls within prescribed time frame, respond to guest’s request in a professional manner and according to established scripts and standards, and dispatch services/resolution in accordance with established procedures. Ensure calls are logged and follow up with guests to ensure total guest satisfaction.
  • Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
  • Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc.
  • Perform other duties as assigned.

Job Requirements:

  • May be required to work nights, weekends, and/or holidays
  • Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.
  • Communication skills are utilized a significant amount of time when interacting with guests and employees.

Job Details:

Company:  Holiday Inn

Vacancy Type:  Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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