Holidayinn Employment – Director, Central Reservations Systems

Job Description:

The Director of Central Reservations Systems will develop, direct and maintain   Direct the evaluation and prioritization of product strategy and business requirements through creation of a product roadmap and documentation of specifications.  Execute strategies/plans to drive meaningful improvements in product performance.  Work closely with Global Technology counterparts and external partners. Lead team to accomplish goals and objectives including direct reports who organize and direct a technical and professional staff as well as large indirect teams who are responsible for implementing the products.

Job Responsibilities:

  • Direct User Acceptance Testing for all system enhancements and bug fixes. Direct the Beta testing for all enhancements, and determine implementation readiness globally across all regions, brands, and stakeholders.
  • Build and manage relationships with key stakeholders including GSM leaders, Hotel Operations, Global Technology, and regional contacts.
  • Develop staffing, expense and capital budgets. Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes.  Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems.
  • Develop and direct prioritization for CRM technology enhancements and bug fixes across all regions, brands, and stakeholders.
  • Lead a team of Product Owners who work closely with Global Technology counterparts and follow Agile SCRUM software development methodology.
  • Direct the creation of all business requirements via business documentation, functional specifications, product backlog stories and approval of technical flows and designs.
  • Develop product roadmaps and coordinate multiple parallel projects.

Job Requirements:

  • Bachelor’s or Master’s Degree in a relevant field of work or an equivalent combination of education and work related experience.
  • Demonstrated knowledge in CRM related systems such as marketing automation, customer profiles, self-service, targeting and data management.
  • Demonstrated experience in leading and developing people.
  • Demonstrated proficiency in conceptualizing and translating business requirements into specific system functionality.
  • Demonstrated ability in effectively managing stakeholders, both internally and externally.
  • Demonstrated knowledge and understanding in the areas of system development.
  • 8-10+ years progressive work related experience in Property Management Systems with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as 5+ years managing teams and/or significant complex projects.
  • Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
  • 8-10+ years progressive work related experience with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as 5+ years managing teams and/or significant complex projects.
  • Demonstrated knowledge of Agile software development methodologies.
  • Bachelor’s or Master’s Degree in a relevant field of work or an equivalent combination of education and work related experience.

Job Details:

Company:  Holiday Inn

Vacancy Type:  Full Time

Job Location: Daytona Beach, FL, US

Application Deadline: N/A

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