HSBC Bank Careers – Branch Manager

Job Description:

In this role, you will create and implement a departmental plan that supports the Wealth and Personal Banking strategy, monitor and report on achievement of targets and take responsibility for the attainment of desired Key Performance Indicators (KPIs).

The Branch Manager thrives on working within a highly complex environment, and has the industry expertise, business acumen and strong people leadership experience to deliver successful results.

Job Responsibilities:

• Anticipate and identify organizational change initiatives required to support the business strategy
• Uses customer insight to continuously enhance customer experience, increasing loyalty, advocacy and retention
• Create and implement a departmental plan that supports business strategies, and implement improvements as required
• Ensure branch or work area is maintained in accordance with HSBC standards.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Fosters a culture of compliance and optimizing relations with regulators. Ensure all employees are aware of and effectively identify and manage applicable money laundering, terrorist financing, sanctions and reputational risks.
• Ensure compliance, operational and system controls in accordance with HSBC regulatory standards and government regulations
• Use business and industry acumen to forecast and address future needs and challenges; develop and align business strategies to address these needs and challenges.
• Leads a customer centric culture that aligns with corporate strategy
• Develop and maintain an active community profile
• Motivate, coach and provide guidance to team members through regular and meaningful performance development.

Job Requirements:

• Demonstrated ability to take responsibility for financial results for a relatively complex functional area
• Experience managing the performance of direct reports through a performance management process as well as experience in having performance discussions and / or coaching
• 12 years of related and / or cross functional experience in industry, with a minimum of 8 years of experience leading and managing others
• Demonstrated experience communicating the vision for a functional area or small branch that inspires and aligns team
• Experience executing the growth strategy of a functional area or branch
• Experience executing a change process, new systems and/or expansion.
• Proven ability to build and manage a team of high performing professionals
• Sound knowledge of digital / online banking and sponsoring digital engagement for customers
• University / College degree or combination of equivalent education and experience in banking or related industry.
• Diplomatic problem solving skills to resolve issues within a functional area, and / or across functional areas
• In-depth knowledge of regulations impacting personal financial services activities
• Experience managing business processes within a functional area or branch

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Chilliwack, BC, CA

Application Deadline: N/A

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