HSBC Employment – Middle Office Specialist

Website HSBC

Job Description:

This role primarily provides trade execution and account support services to the RBWM client base, including advisor-led and self-directed via phone and email. The Specialist also supports internal clients such as Financial Consultants, Wealth Operations staff, Compliance and Sales Management. Responsible for receiving and executing domestic and international securities orders and providing high quality information and account maintenance services to clients, internal and external and in multiple languages.
The WPB Services Desk covers the full span of the WPB client continuum; therefore, Specialists may also cover for HNW client order entry services as needed.

Job Responsibilities:

  • Receive, review and analyze a variety of reports and documents for accuracy
  • Maintain proper desk activity records
  • Perform account maintenance services upon client request
  • Initiate Forms (IRA distribution, ACH, Journal, etc)
  • Support RBWM/HNW brokerage for corporate reorgs election completion
  • Support Middle Office and Operations on all trade related matters and reports
  • Attend to phone lines in queue and service clients accordingly and efficiently within existing guidelines
  • Receive and execute buy/sell orders for equities, options, fixed income, structured products, mutual funds and foreign currency
  • Support Sales Management and Regulatory Compliance
  • Respond to regulatory inquiries as needed
  • Support clients for Tax reporting needs
  • Support RBWM/HNW brokerage trade inquiry/correction requests

Job Requirements:

  • Licensed Registered Representative, Series 7 and 63 mandatory AND 65 or 66 mandatory to obtain within 12 months
  • Language Skills: English, Mandarin, Cantonese or Spanish is highly desirable
  • Impeccable phone manners – Must be well-spoken and well written, with a people focused attitude
  • Ability to manage multiple and changing priorities with tact, diplomacy and confidentiality
  • Strong knowledge of regulations affecting area of responsibility
  • Proficiency with personal computers as well as pertinent mainframe systems and software packages
  • Minimum of two years proven and progressive service and related financial services industry experience or equivalent
  • Bachelor’s degree in business, related field or equivalent experience
  • Strong and proven research, communication, organizational, analytical, customer service, sales and problem-solving skills
  • Sound knowledge of investment products, markets and traditional and non-traditional service providers

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Depew, NY, US

Application Deadline: N/A

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