HSBC Job Openings – Product Analyst

Job Description:

We are currently seeking an individual to join this team in the role of Product Analyst, Unsecured Lending.
The Unsecured Lending team drives all product lifecycle activities and proposition development for personal loans and credit cards, including customer acquisition, customer journey enhancements, product pricing, retention strategies, existing customer management, marketing and portfolio management. You will work on GBP 7bn Personal Loans and GBP 7bn Credit Card portfolios and support over 7m customers with their lending needs. The role is across all RBWM brands, working with wider Banking and Propositions colleagues, Marketing, Digital, Distribution, Risk, Finance, Legal, Compliance, IT, Operations, Global Teams and Card Schemes (Visa and Mastercard).

Job Responsibilities:

• Supporting with the development and delivery of the Unsecured Lending Strategy and Annual Operating Plans.
• Working with a wide range of stakeholders including wider Banking and Propositions colleagues, Marketing, Digital, Distribution, Risk, Finance, CRM & Analytics, Compliance, Legal, IT and Transformation.
• Expected to manipulate/interpret complex data and analysis to support the right business outcomes.
• Demonstrating leadership within working parties to identify risks to plan and ensure delivery of initiatives to address.
• Implement new product pricing and/or proposition changes, gaining relevant stakeholder approval. Monitor the financial performance of each product meets business requirements and amend where necessary, to ensure financial viability and profitability of the Card / Personal Loans
• Responsible for Personal Loans and Credit Cards across the customer lifecycle working across brands (HSBC, first direct, M&S and John Lewis) and channels (Digital, Network and UKCC).
• Expected to create data driven reports to help understand the business needs and generate actionable outcomes.

Job Requirements:

• Analytical degree level education (Maths, Finance or Engineering) would be desirable
• A desire to find ways to continually improve the service delivered to customers
• A successful track record of delivering complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success
• Highly experienced in the use of Excel.
• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
• Be able to create, develop and deliver initiatives and projects that generate incremental revenue and profit to our business area
• Confident working with complex formulas, pivots and macros.
• Ability to translate data and analysis into compelling insights and recommendations
• Experience using Microsoft PowerPoint and Word
• An excellent understanding of the Credit Cards industry and P&L levers is required.

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

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