HSBC Job Opportunities – Senior Client Implementation Manager

Job Description:

The GCB4 Senior Client Implementation Manager role is based within the Global Liquidity and Cash Management (GLCM) Implementation Team, whose purpose is to on-board new and existing clients across multiple sectors.
The role is to achieve and realise new business for the HSBC Group by pro-actively managing the on-boarding and implementation of Global Liquidity and Cash Management solutions for major Global, pan-European and UK Clients.

Job Responsibilities:

• Project manage (at a team level and on an individual basis for select deals) implementation of GLCM solutions for Corporate and FI clients, working closely with key internal stakeholders (e.g. Coverage, Sales, Service, Product, Operations)
• Be up to date on product and technical developments to implement the most appropriate customer solution
• Identify and introduce process improvements to enhance team efficiency and improve the overall client experience
• Drive progress and timelines of projects to achieve optimal ‘time to revenue’ for the bank and to meet client expectations from a delivery standpoint
• Engage with and build close working relationships with European and global colleagues in order to facilitate a seamless implementation process
• Be accountable for effectively managing any risks and issues
• Act an as escalation point for clients and internal stakeholders
• Lead, develop and coach a team of Implementation Managers

Job Requirements:

• Availability to undertake the travel required for this role i.e. domestic and occasional overseas travel
• Previous experience of building effective customer relationships and delivering excellent customer satisfaction
• Experience of using relevant software packages, i.e. Excel, Microsoft is desirable but not essential
• Role relevant qualifications, i.e. CertICM, Prince2 is desirable but not essential
• Past working experience in a relevant role i.e. Client Implementation Manager is desirable but not essential
• Experience in leading a team, in a fast paced environment
• Relevant product knowledge including GLCM products and services is desirable but not essential
• Experience working in relevant environment/s, i.e. Global Liquidity and Cash Management, Global Banking and Markets is desirable but not essential

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

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