Job Description: Provide commercial banking customers with efficient and effective service for margin value calculation, covenant monitoring, pricing grid review and other services to enable customers to have quick access to the right level of operating facilities and be priced accurately as per contractual agreements, as well as perform trend analysis and customer’s financial performance testing to support Relationship Managers (RMs) to detect possible early warning signals and account irregularities. They will work closely with RMs supporting delivery of professional margining service to customers. The job holder is required to provide high quality service to his/her internal and external customers; taking ownership and completing all tasks in a timely manner. This supports the bank’s long-term strategy to lead business by establishing and maintaining long term relationships with businesses, treating customers fairly, and providing an excellent customer service. This role will support more than 1 RM, some of whom may be remote. Job Responsibilities: Work as an integrated member of the team Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk. Work with colleagues and relevant departments as appropriate to ensure that all documents are processed in a timely manner Ensure operational losses and fraud are minimised Ensure timely and accurate maintenance of margin calculation, covenant calculation, trend analysis and financial performance testing. Ensure credit and operational quality is not compromised in the pursuit of income To treat customers fairly in all aspects of communication. Continuously seek for opportunities to simplify the margining process and improve the quality of margin value calculation Promote an environment that supports diversity and reflects the HSBC brand. Work with RMs to avoid reoccurrence of audit findings in Margining area. Help to resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns. Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Manage all aspects of margining, covenant monitoring and pricing grid review. Provide training to new team member in Margining and share knowledge with team members in daily work Respond within agreed timelines to issues raised by audit and external regulators. Provide support in reviewing and updating margining procedure manual Maintaining excellent communication with Group colleagues to ensure a joined up approach to identifying, analyzing and resolving issues Acting as the vital point of contact for clients in terms of margining and liaising with colleagues in the Centres, Case Management and GSD on administrative duties. Job Requirements: Ability to work without constant direction Good communication skills, both oral and written Ability to interact with all levels of commercial customers Accounting related knowledge, e.g. understanding and analysis of Balance Sheet, Income Statements, Account Receivables, Account Payable etc Good interpersonal skills Bachelor’s degree or minimum of 2 years of relevant work experience Analytical and financial skills. Good organizational and time management skills. Some understanding of credit Working knowledge of CMB’s product capabilities Knowledge of HSBC internal system i.e. HUB, CARM Strong excel knowledge (e.g. formulas/functions) and strong interest in data processing Understanding of risk management Commercial awareness, including economic, cultural, procedural and regulatory issues. Job Details: Company: HSBC Vacancy Type: Full Time Job Location: Québec, QC, CA Application Deadline: N/A Apply Here vacancyoptions.com
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