Ikea Warehouse Jobs – Customer Resolution Assistant

Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibilities:

• Maintain accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
• Empower to solve customer complaints within level of expertise and authorization outlined in the Service Level Agreement.
• Performs other duties as assigned.
• Resolve customer issues at expert level by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
• Resolve customer issues at expert level with urgency while balancing the needs of the customer with IKEA store and Customer Support Center operational procedures and costs.
• Create and support reporting within Customer Resolution
• Work with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.
• Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
• Provide customers with a forum to express their concerns and react in a professional and empathetic manner.

Qualification & Experience:

• Multiple shifts available, one weekend day required
• Ability to work from home
• You are self-reliant and motivated with proven ability to work as part of a team as well as independently.
• Full-time including benefits
• 1 year of call center, sales, or customer service experience preferred.
• High School Diploma or equivalent.

Job Details:

Company: Ikea

Vacancy Type:  Full Time

Job Location: Baltimore, MD, US

Application Deadline: N/A

Apply Here

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