Jet 2 Jobs – Customer Service Agent

Job Description:

Reporting to the Duty Manager, our Customer Service Agents will play a key role in ensuring all Jet2.com & Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.

Job Responsibilities:

• Effective co-ordination of both the landside and airside operations
• Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
• Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
• There may be the requirement to travel, to support our other Airports, at busy times
• Safety reporting, ensuring all incidents are recorded and investigated
• Undertaking quality checks and ensuring safe practices are carried out at all times
• Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries

Job Requirements:

The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a customer service role in a similar, fast paced environment. A team player, you will have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and a basic level of Turkish is required in this role.

Job Details:

Company:  Jet2

Vacancy Type:  Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

Apply Here

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