JetBlue Flight Attendant 2021 – Reservations Crew Trainee

Job Description:

The Reservations Crew is responsible for providing excellent customer service over the phone. The Reservations Crew must meet the Customer’s needs through prompt responses to Customer inquiries and requests. The Reservations Crew must possess effective problem-solving skills, must consistently provide excellent customer service, and must be willing and able to contribute to the development of a growing team environment. After initial training has been successfully completed, Crewmembers will take reservations from home.

Job Responsibilities:

  • Ability to work independently and in a team environment
  • Sell ancillary products from incoming calls
  • Provide the JetBlue experience to every Customer, every time
  • Ability to initiate searches for miscellaneous travel-related information on the Internet
  • Resolve general customer service concerns through effective customer service techniques
  • Other duties as assigned
  • Answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.) regarding general information about airline travel on JetBlue
  • Ability to send and receive email correspondence
  • Perform activities including viewing and sitting in front of a computer terminal, navigate and toggle between multiple screens, talk and type at the same time and navigating menus and screens on a computer terminal

Job Requirements:

  • Two (2) years of customer service experience
  • Provide one telephone line and a high-speed internet connection (minimum 256K connection speed)
  • Able to work from the Support Center for meetings and trainings as needed, or if experiencing technical difficulties at home
  • Ability to answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.)
  • Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
  • Able to type twenty-five (25) words per minute
  • Flexible and able to work at any time, including nights, weekends and holidays
  • Provide a safe and professional office-work environment, free from background noise and distraction
  • Must pass an assessment which demonstrates basic computer, typing, and customer service skills
  • Strong customer service skills, including grammar
  • Reside in the designated calling area
  • Excellent verbal (telephone) and written communication skills, including grammar
  • High School Diploma or General Education Development (GED) Diploma

Job Details:

Company: JetBlue

Vacancy Type:  Full Time

Job Location: Salt Lake City, UT, US

Application Deadline: N/A

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