Website JetBlue
Job Description:
The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.
Job Responsibilities:
- Other duties as assigned
- Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
- Tag, lift, and handle Customer luggage
- Provide exceptional customer service
- Verify Customers’ personal identification
- Conduct check-in process for Customers via computer
- Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
- Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
- Offer ancillary products to our Customers such as “even more speed” and “even more space”
- Assist Customers with special needs, e.g. Customers who need assistance in boarding
- Announce flight arrivals, departures, and pre-boarding information via the public address system
- Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
- Communicate with our Customers to keep them constantly informed
Job Requirements:
- High School Diploma or General Education Development (GED) Diploma
- Experience performing under pressure and within fixed time constraints
- Two (2) years customer service, volunteer experience or sales experience
- Experience using a mouse, computer, keyboard and basic word processing, email and office applications
- Depending on location, may need to acquire and maintain a United States Customs Clearance
- Must be able to adhere to JetBlue Uniform Policy Manual Standards
- Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
- Strong interpersonal and listening skills
- Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
- At least eighteen (18) years old
- Successfully complete a customer service assessment
- Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds
- Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Knowledge of customer service principles and practices strongly
- One (1) year customer service, volunteer experience or sales experience
- Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
- Complete fluency in written and spoken English
Job Details:
Company: JetBlue
Vacancy Type: Full Time
Job Location: Biloxi, MS, US
Application Deadline: N/A
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