JetBlue Careers – Generalist Field

Job Description:

The Crew Relations Generalist functions as the first-line human resources contact in support of station and support center leadership and Crewmembers and their human resources needs. The Generalist is responsible for handling Crew Relations issues, providing onsite training and education for human resources initiatives, and offering outstanding customer service to the operation or support center. The Generalist partners with Corporate HR Leaders in the design, development and implementation of human resources initiatives.

Job Responsibilities:

• Performs other duties as assigned
• Analyzes various HR metrics and developing reports to present findings to both People and Station leadership.
• Provides ongoing support to leadership with employee relations, counseling, employee development and corrective action issues. Provides guidance to managers in preparing performance improvement plans, disciplinary action, and separations.
• Establishes relationships with both Crewleaders and Crewmembers in the operation, fostering business partnerships to increase awareness of
• People initiatives in the organization.
• Participates in developing departmental goals, objectives and systems. Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
• Assists the corporate People department in the design and implementation of personnel policies and procedures and effectively communicates and employs these policies and procedures at the station or center. Communication may include developing and facilitating training sessions, which may include, but not be limited to, Orientation support, Just Culture and Event Investigations, New Leader Assimilations and Respectful Workplace
• Serves as a first line of contact for any crew relations -related inquiries, assists the Crewmember by contacting the appropriate department if necessary (i.e. Benefits, Compensation, Talent Recruiting).
• Supports managers in key initiatives such as the performance management process, employee surveys, succession planning and employee involvement initiatives. Monitors consistency and quality of initiatives and assists with any questions.
• Frequently communicates to all other Generalists to provide consistency in HR practices across all workgroups
• Acts as a consultant to station and support center leadership on all employee relations issues and HR-related policy and procedure interpretation.

Job Requirements:

• Attention to detail in composing and creating reports and metric data
• Ability to handle confidential information with professionalism and diplomacy
• Proficient with the Microsoft Office suite
• Must pass a ten (10) year background check and pre-employment drug test
• Strong research, analytical, problem-solving and decision-making capabilities
• Employee Relations experience
• Bachelor’s Degree in Conflict Resolution, Human Resources, Labor Relations, or Organizational Psychology and/or High School Diploma/GED with four (4) years of previous related work experience
• Demonstrated influence skills
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
• Effective written, verbal and presentation skills
• Two (2) years analytical or investigative experience
• PHR/SPHR certification
• Strong team player with the ability to take initiative and work well independently
• Three (3) years’ experience in Human Resources OR Three (3) years of leadership experience
• Available for overnight travel (up to 40%)

Job Details:

Company: JetBlue

Vacancy Type:  Full Time

Job Location: Melbourne, FL, US

Application Deadline: N/A

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