Jobs at Dogs Trust – Supporter Relations Officer

Job Description:

The role of the Supporter Relations Officer is primarily to promote the work of Dogs Trust to key audience groups. They provide first-class customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers. They organise supporter events at the rehoming centres throughout the year and are also part of the team organising and attending the national DogFest events with the Dogs Trust Village.

Job Responsibilities:

• Secure legacy pledges through developing and maintaining relationships with older people’s community groups – for talks, off-site presentations and rehoming centre tours.
• Raise awareness and increase take up of the Canine Care Card Service by building relationships with local businesses, including vets, solicitors and funeral directors, and carry out mailings.
• Manage/handle/respond to all Canine Care Card and legacy enquiries relevant to their rehoming centre.
• Be responsible for all thanking and receipting of in memory donations relevant to their rehoming centre, as well as any enquiries.
• Where appropriate, develop relationships with funeral directors and next of kin to keep them informed about the work of Dogs Trust
• Develop on-going relationships with potential pledgers/intenders, as well as other local donors.
• Organise Special Supporter Days and other donor events at the rehoming centre.
• Establish and develop a sound working relationship with the Rehoming Centre Manager and an understanding of the work of the rehoming centre.
• Other duties as required by the Head of Supporter Relations and Regional Supporter Relations Managers.

Job Requirements:

• Donor-focused, strong communicator with excellent interpersonal skills.
• Experienced at dealing with the general public. Excellent relationship-builder with donors, solicitors and other relevant parties.
• Creative and imaginative ideas for promoting legacies and the Canine Care Card Scheme in the local area.
• Fundraising experience: mailings, events and face to face.
• Media/public relations experience.
• Experience of giving presentations/talks.
• Basic understanding and knowledge of legacy marketing.
• Experience of managing volunteers.
• Develop and prioritise own workload. Able to work well under pressure and to deadlines.
• Able to work independently and as part of a team. Very organised.
• Smart and well-presented.
• Computer literate: Word, Excel and Outlook.
• Sympathy and enthusiasm for the aims of Dogs Trust.
• Basic canine knowledge – must like dogs and feel comfortable around them.
• Full manual driving licence and knowledge of the local area. Willing to travel (within UK)

Job Details:

Company: Dogs Trust

Vacancy Type:  Full Time

Job Location: Cardiff, Wales, UK

Application Deadline: N/A

Apply Here

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