Jobs at NatWest – Business Banking Customer Service Representative

Website NatWest

Job Description:

In this role you’ll be applying your customer service expertise when dealing with and referring business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.

Job Responsibilities:

  • Building great customer relationships, gaining their trust by having a genuine interest in their individual needs
  • Maintaining a detailed knowledge of the financial services product range
  • Gathering information to understand customers’ requirements and offer suitable solutions
  • Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

Job Requirements:

  • Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers
  • Good numerical and organisational skills
  • Great listening skills and the ability to remain calm under pressure while confidently managing calls
  • The determination to go the extra mile for our customers every day to provide that individual service
  • Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: Birmingham, England, United Kingdom

Application Deadline: N/A

Apply Here