Job Description: As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options – help them enroll in & use tools so they can bank how, when and where they want. Job Responsibilities: Proactively collaborating with others to help customers Helping build relationships with customers by connecting them with team members who can help them address their financial needs Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements Supporting customer with traditional banking needs and complex service transactions putting the customer’s needs at the center of everything Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase Assisting customers and making clients feel appreciated Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels Job Requirements: Excellent interpersonal communication skills, as well as strong attention to detail and time management Active listening skills to ensure the best way forward is identified for each customer Minimum 6 months of customer service experience, i.e. teller experience Strong desire and ability to influence, educate and connect customers to technology Ability to make personal connections, engage customers, and always be courteous and professional in a team environment High school diploma or GED equivalent required Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together Professional, thorough and organized with strong follow-up skills Exudes confidence with clients when sharing product knowledge and solutions Job Details: Company: J.P. Morgan Vacancy Type: Full Time Job Location: Washington, DC, US Application Deadline: N/A Apply Here vacancyoptions.com
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