JP Morgan Jobs – Associate Banker

Job Description:

As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options – help them enroll in & use tools so they can bank how, when and where they want.

Job Responsibilities:

• Proactively collaborating with others to help customers
• Helping build relationships with customers by connecting them with team members who can help them address their financial needs
• Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
• Supporting customer with traditional banking needs and complex service transactions putting the customer’s needs at the center of everything
• Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
• Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase
• Assisting customers and making clients feel appreciated
• Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform
• Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels

Job Requirements:

• Excellent interpersonal communication skills, as well as strong attention to detail and time management
• Active listening skills to ensure the best way forward is identified for each customer
• Minimum 6 months of customer service experience, i.e. teller experience
• Strong desire and ability to influence, educate and connect customers to technology
• Ability to make personal connections, engage customers, and always be courteous and professional in a team environment
• High school diploma or GED equivalent required
• Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together
• Professional, thorough and organized with strong follow-up skills
• Exudes confidence with clients when sharing product knowledge and solutions

Job

Details:

Company:  J.P. Morgan

Vacancy Type:  Full Time

Job Location: Washington, DC, US

Application Deadline: N/A

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