JP Morgan Chase Jobs – Branch Manager Trainee

Job Description:

At JPMorgan Chase, we have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting edge financial technology and the most welcoming and friendly service, you’ll be front and center representing our brand and culture. Here at Chase, you’ll have the opportunity to help people experience our Customer Promise — helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As a Branch Manager you will ensure the branch will meet and exceed customer expectations and will create a customer obsessed culture in the branch. You will direct all aspects of branch operations, grow the deposits and investments of the branch and coach bankers and tellers. You will also be responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future. You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.

Job Responsibilities:

• Drive deposits & investments growth for the branch
• Partner with bankers in cultivating new and existing deposits
• Partner with tellers to make every entrance into the branch a warm and welcome one
• Work with individual bankers and tellers to identify customer needs
• Build relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Manage and coach branch employees to engage customers
• Improve revenues and expenses and grow the business, while exceeding customer expectations
• Assist bankers and partners in maintaining customer relationships
• Work with partners, including financial advisors and home lending advisors, to grow investments
• Bring out the best in the branch employees by providing training, coaching, and motivation
• Address client issues promptly and effectively
• Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes
• Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture
• Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer
• Educate clients on how to use our digital platforms to bank and invest when, where and how they want
• Build partnership with local businesses to build brand in local market area through strong community involvement
• Use reporting to identify high potential and at-risk customers
• Create branch-specific strategies to grow the business

Job Details:

Company:  J.P. Morgan

Vacancy Type:  Full Time

Job Location: Hagerstown, MD, US

Application Deadline: N/A

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