JP Morgan Jobs in London – Payments Network Relationship Manager

Job Description:

As a Relationship Manager, you will be accountable for working closely with Chase business partners to understand their goals and priorities and then partnering with and influencing clients to provide the best products, services and solutions possible. In partnership with the rest of the team, you will have responsibility for handling client topics and issues impacting the Chase business, including advocacy, disputes, fraud/risk, customer benefits and enhancements, merchant and network offerings, network rules and policies, data cleansing (e.g. MCCs, merchant descriptions) and innovations.

Job Responsibilities:

• Organize and facilitate quarterly business reviews and annual planning sessions to drive performance metrics
• Customer experience – sweepstakes, marketing calendars, card holder escalations, merchant escalations and inquiries, network rule compliance
• Providing leadership in identifying, prioritizing and building consensus around new initiatives
• Contract matters, such as Statements of work for new initiatives
• IT engagement and issue management including unintended rule/system breaks
• Support – advocacy / issue resolution / product innovation
• Administration – meeting calendar including executive meeting planning, monthly/quarterly business reviews
• Proactively identifying ways to improve processes and procedures
• Product inquiries – qualifications, interchange, plastics, branding, new products and services
• Communicating news and relevant insights across the organization as appropriate
• Ensuring strategic and operational needs of the business are clearly articulated and progress is measured and reported to PNO and the business
• Serve as a proactive, educated facilitator of communications and projects
• Operational matters – model governance, escalation point for bulletins, product support, BIN management

Qualification & Experience:

• Strong technical aptitude for strategic problem solving
• Exceptional oral and written communication skills and an ability to synthesize and articulate complex topics into simple, clear communications to all levels of the organizations.
• Understand interdependencies between related inputs and their implications or current and future outcomes
• Must have banking payment experience
• Financial services and relationship management experience
• Bachelor’s degree required
• Collaborative thought leader that has strong project management discipline
• Evidence of leadership, initiative, accountability, productivity and teamwork required
• Strong understanding of payment processing and customer needs
• Strong understanding of payment processing
• Effective leadership in managing multiple initiatives, multi-tasking and prioritization in a fast-paced, matrixed environment
• Strong strategic and analytic thinking skills combined with an attention to detail
• Understands the business and market dynamics for both debit and consumer card ecosystem
• Deep relationship management skills, working with internal and external individuals and organizations with a demonstrated ability to influence, add value, reach consensus and create win-win solutions

Job Details:

Company: J.P. Morgan

Vacancy Type:  Contract

Job Location: London, England, UK

Application Deadline: N/A

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