KPMG Jobs in Manchester – Head of People Operations

Website KPMG UK

Job Description:

You will be empowered to lead and manage the delivery of our People Operational Excellence Hub (OEH): this will include managing operational services for Learning Operations, HR Contact Centre, Employee Lifecycle Administration, HR Advisory, Immigration and Client screening. You will be responsible for delivering services across all levels of the business ranging from our Partner group to graduates and also managing 3rd party providers in helping us to provide an effective service within a set framework.

Working collaboratively with the wider function this role will see you will develop and drive operational excellence, ensuring services provided are fit for purpose, client focused and progress the overall UK People agenda.

Taking budget responsibility, this role requires a continual focusing on developing and managing the service delivery to agreed SLAs and within budget limitations. We will need an individual who can demonstrate this ability to focus on improvement of service delivery and achieving incremental improvements to costs and quality of service.

Job Requirements:

  • Work with key HR and KBS OEH stakeholders and potential vendors to operationalise solutions
  • Build and develop close working relationships with key stakeholders /leadership teams to support a collaborative service culture. Pro-active management of all stakeholders, especially the expectations of senior leaders and management within the firm.
  • Improve capability across the operation with sustainable development programme in place for all colleagues and management roles.
  • Provide senior leadership to the OEH team, ensuring that effective relationships are built and maintained across the team and wider business.
  • Manage and review the performance of the 3rd parties based on agreed contractual SLAs and performance measures.
  • Utilising the SRM Governance model to ensure continuous improvement, innovation and best in class benchmarking consistently delivers improvements to the quality and value of service delivery. Drive cultural awareness within the
  • Vendor’s organisation, to better align values, core behaviours and service deliverables.
  • Operates as an ambassador for KPMG internally and externally
  • Disseminates knowledge and expertise
  • Invest in developing and retaining our most talented, motivated people.
  • Draws upon interdependencies between different functions to improve KPMG performance and effectiveness
  • Maintain and manage vendor budgets against commercial terms and the operations budget against the plan.
  • Drives forward pragmatic and creative solutions for clients that differentiate KPMG
  • Manage the implementation and change into business as usual service delivery of a series of HR transformation projects across process and technology
  • Oversee the delivery of timely, effective and high quality service across the shared service operation (inc. 3rd party providers)
  • Respond to customer feedback, dealing with escalations and takes steps to prevent recurrence.
  • Responsible for change management and transition of services into the OEH, inc. identifying service efficiencies to improve service

Qualification & Experience:

  • Outsourcing HR Shared Services from contract to go-live
  • Proven credibility to lead a key function and provide leadership and direction during a period of change.
  • Able to drive operational efficiencies – Lean and Six Sigma being methods of familiarity and or experience within.
  • Fluent written, oral communication and presentation skills, with the ability to communicate complex ideas in a focussed, simple and commercially relevant manner.
  • Implementation, coordination and development of HR systems (SAP, Success Factors).
  • Change and project management skills and results orientated.
  • Effective influencing skills (able to build business partner relationship) with the ability to challenge at all levels. Works collaboratively, with ability to influence at a senior level and manage complex stakeholder relationships.
  • Experience of managing 3rd Party vendors, including relevant governance frameworks.
  • HR Automation
  • Programme management of large change projects.
  • Experience of partnering with the business at a senior level as well as knowledge and experience of operational delivery.
  • Experience with managing large budgets.
  • Managing both in-house and outsourced HR Shared Services
  • Commercial awareness
  • Demonstrable significant experience in the operational management of a large HR Shared Services environment within the UK across all disciplines within a large, complex and fast paced enterprise level organisation.
  • Leadership skills and personal drive to deliver results.

Job Details:

Company: KPMG UK

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

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