Legoland Internship – Technical IT Analyst

Website LEGOLAND Resort

Job Description:

You will work with the wider IT Team to provide first class technical support Merlin offices and attractions. You will manage & prioritize workload to deliver operational excellence and act as point of escalation between the business and IT.

Job Responsibilities:

  • Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services
  • Single point of ownership for effective provision of systems and services to customers
  • Represent Merlin IT within the LEGOLAND Resort & other North American attractions, delivering first class technology services to all staff based within the site
  • Identify and fix IT related incidents, problems and requests to agreed standards / SLA’s using ServiceNow.
  • Ensure appropriate OLAs/SLAs are met in all IT services
  • IT stock and IT estate management for the LEGOLAND Resort attractions and Midways as necessary.
  • Work with all Local Support Teams, Lead Local Support Analyst and the North American Service Delivery Manager to develop and improve the IT Service delivered to the Merlin Business.
  • Work with the wider Merlin Digital Department to develop and improve the IT Service delivered to the Merlin Business
  • Demonstrate good knowledge of all Merlin IT Systems and Services.
  • Ensure technical documentation is up to date and fit for purpose.
  • Assist with the coordination and resolution of major incidents.
  • Provide first class IT Support & Service Delivery to Merlin staff
  • Promote a sense of ‘Team Operations’ and demonstrate a collective working environment across all Technical Staff
  • Ensure the Global Service Desk is being used as a ‘Single Point of Contact’ for all IT requests and incidents
  • Act as a point of escalation for major incidents.
  • Demonstrate good knowledge and technical understanding of all Merlin attractions and offices.

Job Requirements:

  • Knowledge of operating systems such as Opera and other POS systems is preferred
  • Must have good desktop, hardware and application support skills
  • Must have the ability to work in a fast paced environment
  • Experience with digital signage kiosks is preferred
  • Must have 3 years’ experience working with with first line support escalation procedures
  • Experience with ITIL Foundation is highly desirable.

Job Details:

Company:  LEGOLAND Resort

Vacancy Type:  Full Time

Job Location: Sarasota, FL, US

Application Deadline: N/A

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