Legoland Internship – Technical IT Analyst

Job Description:

You will work with the wider IT Team to provide first class technical support Merlin offices and attractions. You will manage & prioritize workload to deliver operational excellence and act as point of escalation between the business and IT.

Job Responsibilities:

• Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services
• Single point of ownership for effective provision of systems and services to customers
• Represent Merlin IT within the LEGOLAND Resort & other North American attractions, delivering first class technology services to all staff based within the site
• Identify and fix IT related incidents, problems and requests to agreed standards / SLA’s using ServiceNow.
• Ensure appropriate OLAs/SLAs are met in all IT services
• IT stock and IT estate management for the LEGOLAND Resort attractions and Midways as necessary.
• Work with all Local Support Teams, Lead Local Support Analyst and the North American Service Delivery Manager to develop and improve the IT Service delivered to the Merlin Business.
• Work with the wider Merlin Digital Department to develop and improve the IT Service delivered to the Merlin Business
• Demonstrate good knowledge of all Merlin IT Systems and Services.
• Ensure technical documentation is up to date and fit for purpose.
• Assist with the coordination and resolution of major incidents.
• Provide first class IT Support & Service Delivery to Merlin staff
• Promote a sense of ‘Team Operations’ and demonstrate a collective working environment across all Technical Staff
• Ensure the Global Service Desk is being used as a ‘Single Point of Contact’ for all IT requests and incidents
• Act as a point of escalation for major incidents.
• Demonstrate good knowledge and technical understanding of all Merlin attractions and offices.

Job Requirements:

• Knowledge of operating systems such as Opera and other POS systems is preferred
• Must have good desktop, hardware and application support skills
• Must have the ability to work in a fast paced environment
• Experience with digital signage kiosks is preferred
• Must have 3 years’ experience working with with first line support escalation procedures
• Experience with ITIL Foundation is highly desirable.

Job Details:

Company:  LEGOLAND Resort

Vacancy Type:  Full Time

Job Location: Sarasota, FL, US

Application Deadline: N/A

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