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The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas.
- Keep area clean and organized
- Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event
- Take extraordinary initiative when answering attendee’s questions
- Treat all attendees with equal respect and sincerity
- Understand evacuation procedures and safe refuge locations prior to the opening of each show
- Report to Box Office Management
- Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order.
- Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly.
- Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
- Accurately administer cash and credit card transactions with Front Gate POS system.
- Contact supervisor for unanswered questions
- Maintain a professional, upbeat attitude and smile at all times in a fast paced environment
- As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
- Employee must maintain and carry a valid driver’s license at all times
- Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa.
- Sales and customer service-related work experience is preferred
- Must feel comfortable with using a computer
- Interact professionally with all levels of individuals in a courteous manner
- Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.
Company: Live Nation
Vacancy Type: Part Time
Job Location: San Jose, CA, US
Application Deadline: N/A