Live Nation Jobs – Client Support Specialist

Job Description:

This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution.  Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.

Job Responsibilities:

  • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
  • Maintain customer contacts to enable accurate tracking and reporting
  • Provide high level marketing support on Ticketmaster no-cost solutions
  • Provide onsite event support and after hours office support
  • Work with National support groups to expedite problem resolution
  • Troubleshoot software and hardware issues – Archtics/Host/Presence/AM
  • Coordinate networking issues between client IT and TM Field Technology
  • Balance Audits/Settlement issues
  • Develop and maintain excellent client relationships
  • Assist with client onboarding and ongoing maintenance
  • Act as the expert in all facets of  Access Control products
  • Basic knowledge of event programming as it relates to sales channels and consumer experience
  • Knowledge of the Event Base product suite
  • Identifies and assist in resolving event programming related errors
  • Meet and exceed client service level agreements
  • Advise and assist with reporting
  • Coordinate upgrades and hardware replacements at client sites

Job Requirements:

  • Archtics experience is preferred
  • Strong Microsoft Word, Powerpoint and Excel skills
  • Service oriented, with strong organizational and communication skills.
  • Able to successfully handle multiple priorities.
  • Certain degree of creativity, latitude, and problem solving is required
  • H.S. diploma or equivalent. BA/BS degree is preferred
  • 1+ years experience with the Ticketmaster System and/or various ticketing system
  • Overall awareness of the entertainment and sports business is important
  • Box Office experience is a plus
  • Knowledge of how TM departments impact on one another, and on outside clients is a plus
  • Knowledge of Presence, AccessManager,  REPGEN, and the Event Base product suite is preferred

Job Details:

Company:  Live Nation

Vacancy Type:  Full Time

Job Location: Hagerstown, MD, US

Application Deadline: N/A

Apply Here

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