Marriott Employment – Claims Adjuster

Job Description:

A Claims Adjuster I is responsible for the timely, good faith adjustment and disposition of self-administered claims. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations, settlements and denials. He/she will manage a caseload ranging from 100-150 casualty claims (the acceptable caseloads vary based on the mix and complexity of Worker’s Compensation as determined by Claims Unit Manager.)

Job Responsibilities:

• Participate in the Service Call Program and complete required Service Call reports detailing current case status
• Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority
• Effectively utilize the Valley Oaks System (iVOS) to manage all claims electronically
• Complete and monitor timely WC payments/state filings
• Investigate claims promptly – taking statements as necessary – to determine liability/compensability
• Evaluate claims for potential third party or subrogation recovery
• Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures
• Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy
• Comply with Marriott Casualty Claims Policy and Procedure Manual requirements
• Monitor and actively manage WC medical treatment with the goal of minimizing disability. Consult Occupational Health Services as necessary
• Actively participate in regularly scheduled unit meetings and department meetings

Job Requirements:

• Effective reasoning, analysis and decision making skills
• Strong negotiation skills
• Ability to organize work and other priorities to ensure timely completion of all deliverables/deadlines
• Effective influence skills
• Basic knowledge of claims process
• Possess a willingness to accept and respond positively to constructive criticism
• Good investigation skills
• Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants
• Ability to prioritize work
• Working knowledge of Claims software platforms, Microsoft suite (Excel, Outlook,etc.)
• Strong customer oriented/hospitality skills
• Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit
• High School Diploma or GED
• Associate degree (or higher) in Claims or Associate in Risk Management or related field is desirable
• California Experienced Claims Adjuster Designation and current on education hours.
• California Self-Insured Administrator’s Certificate required.

Job Details:

Company:  Marriott International

Vacancy Type:  Full Time

Job Location: Palm Springs, CA, US

Application Deadline: N/A

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