Marriott Hotel Careers – Housekeeping Manager

Job Description:

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibilities:

• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to
• Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensures employees understand expectations and parameters.
• Ensures all employees have proper supplies, equipment and uniforms.
• Schedules employees to business demands and for tracks employee time and attendance.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Observes service behaviors of employees and provides feedback to individuals.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inventories stock to ensure adequate supplies.

Qualification & Experience:

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;

Job Details:

Company:  Marriott International

Vacancy Type:  Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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