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Website Marriott International
Job Description:
Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.
Job Responsibilities:
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Maintains cleanliness of spa and related areas and equipment.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensuring and Delivering Exceptional Customer Service
- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
- Manages supplies and equipment inventories within budget.
Job Requirements:
- High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.
Job Details:
Company: Marriott International
Vacancy Type: Full Time
Job Location: Melbourne, FL, US
Application Deadline: N/A
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